Training Videos

Single Icon

• 80 x 40 pixels
• Bitmat Format (.bmp)

Double Icon

• 80 x 80 pixels pixels
• Bitmat Format (.bmp)

Learn how to upload and change your Ticker Icon within the CLA Admin Console.

Supported format is limited to static images only.

• Supported Image formats: *.JPG, *.PNG

It is recommended that all desktop content is designed as follows:

• Static images to be designed with the following resolution: 1920×1080
• The aspect ratio is recommended to be 16:9

Learn how to load an Offline Desktop into the CLA Skins Library to display between active Desktop campaigns.

Supported format is limited to static images only.

• Supported Image formats: *.JPG, *.PNG

It is recommended that all desktop content is designed as follows:

• Static images to be designed with the following resolution: 1920×1080
• The aspect ratio is recommended to be 16:9

Learn how to load an offline Lockscreen into the CLA Skins Library to display between active Lockscreen campaigns.

Supported formats include static images, video files, animated GIF files and web URL’s.

• Supported Image formats: *.JPG, *.PNG and *.GIF
• Supported Video formats: *.MP4 and *.WMV

It is recommended that all screensaver content is designed as follows:

• Static images to be designed with the following resolution: 1920×1080
• The aspect ratio is recommended to be 16:9

Learn how to load an offline Screensaver into the CLA Skins Library to display between active Screensaver campaigns.

• Content exists in the Staging Environment during setup and testing phase
• Users / Machines are pre-defined to receive content in the testing environment if targeted
• Content exists in the Live Environment once you have decided to promote the content

Live Users will not see content until it is “Promoted to Live”

• Users / Machines are pre-defined to receive content in the testing environment if targeted
• The testing environment is called the Staging Environment
• Learn how to define a User or a Machine as a Staging User or Staging Machine

• Every item of content within CLA is targetable
• You are able to segregate targeting on content at Group, User or Machine level
• The targeting within CLA interfaces daily with your Active Directory which is maintained internally by your IT Department and updates the target screen within CLA
• The target screen works the same everywhere within the CLA Admin Console

• Add a new Category to the Content Library
• Add the Name and Description of the New Category
• Define the default targeting for the Category

• Import Images, Videos, Gif Files and URL’s into the Category that you created before
• Define the Default Duration for the content
• Add the “lifespan” of the content by updating the Effective From and Effective To dates

• Remove content if you do not require it to appear in the Content Library anymore
• Content will be Deleted if it has never been used in an active sequence before or in the future
• Content will be Archived if it has been used in an active sequence before or is scheduled to display in the future

• Learn how to stop content from showing / remove the item from the saved Screensaver Sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

Learn how to stop content from showing / remove the image from the saved Desktop sequence

• Promote the changes to Live to ensure that your audience stops seeing the item

• Add user specific information to a CLA Desktop image (e.g. IP Address, Username, Machine Name, etc.)
• Define the font type, font size, font colour and position on the Desktop to display the requested information
• Desktop information is also targetable, so not all departments / users need to display this

Supported format is limited to static images only.

• Supported Image formats: *.JPG, *.PNG

It is recommended that all Lockscreen content is designed as follows:

• Static images to be designed with the following resolution: 1920×1080
• The aspect ratio is recommended to be 16:9

• Add Images to, or remove images from, a sequence month
• Modify the order of items, the display dates, the display times and targeting for the scheduled items to define the Lockscreen Sequence
• Preview and Promote the sequence to live once approved

• Learn how to stop content from showing / remove the image from the saved Lockscreen sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

• Create a new Ticker Tape within CLA using the Ticker Wizard
• The Ticker Wizard consists of 6 steps that you are required to work your way through
• Promote the Ticker to Live

• Before approving and promoting a ticker to live, preview it first to confirm correctness
• After a Ticker has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Ticker

• Amend one or more of the steps in a Ticker after you have created it
• After a Ticker has been Promoted to Live the text can no longer be amended

• Refer to this video if you would like to learn how to stop a ticker that is showing already or set up to begin in the future
• There are 2 methods described in this video

• Learn how to duplicate an existing ticker
• You need not start the setup of each ticker from scratch if elements of it are the same as an existing ticker

• Follow the 12 step wizard to create a new Popup
• Promote the popup to live

• Policy / document acknowledgement and acceptance is achievable with this Popup link type
• Learn how to use the Policy Acknowledgement feature in CLA by using the Policy Link Type in the Popup module

• Once you have created the Popup you need to be able to preview it to test the functionality of the link as well as approve the visual aspects
• Learn how to preview a Popup in this video

• Once you have previewed the Popup and see that there are changes that need to be made, you will need to amend it
• Learn how to amend an existing Popup in this video
• After a Popup has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Popup

• If a Popup has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Popup (preferred) or delete the Popup  – this video covers both methods

• Learn how to duplicate a Popup that was created previously
• This will help you save time as you don’t need to create the Popup from scratch and will also ensure that the Popup settings are replicated accurately

• Once the “Shell of the Survey” has been set up (shown in the video above) the questions need to be added to the Survey
• Each question is added using the same “Add New Question” window as explained in this video

• In this video, learn how to set up Dependencies, Scoring and Calendar items on questions
• Dependencies: Used to navigate through a Survey based on the previous answers given
• Scoring: Used to Mark and Access users, this functionality can also be used to train end-users
• Calendar Items: Allows you to put entries into a persons’ Outlook calendar

• If the Popup is your chosen delivery method for your Survey, this step is CRUCIAL
• The Survey relies on the linked Popup being correct for the Survey to be delivered successfully
• Watch this video to follow the process step-by-step to ensure the linking is done correctly

• Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options
• Previewing a Survey is thus critically important in case changes are required

• Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options
• Learn how to make changes to the “Shell of the Survey”
• Learn how to make changes to a Question within a Survey
• Learn how to make changes to a Popup that delivers a Survey

• The Survey is delivered by Popup so both the Popup and Survey have to be promoted to live
• This video takes you through the steps of ensuring that both are promoted correctly

• If a Survey has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Survey (preferred) or delete the Survey – this video covers both methods

• Learn how to duplicate a Survey that was created previously
• This will help you save time as you don’t need to create the Survey from scratch and will also ensure that the Survey settings are replicated accurately

• View a summary of overall participation
• Report on the action taken by each user (e.g. snooze, dismiss, click, etc.)
• Ability to export a consolidated report into an Excel spreadsheet
• Covers the Standard CLA report and the Raw Data Report

• View a summary of overall participation
• Report on the action taken by each user (i.e. click on the hyperlink)
• Ability to export a consolidated report into an Excel spreadsheet

• View a summary of overall participation
• Report on the response given by each user as well as the users that did not respond
• Ability to export a consolidated report into an Excel spreadsheet
• Covers the Standard CLA report and the Raw Data Report

• Displays a list of distinct user accounts within the Active Directory
• Displays the last Machine that each user logged onto
• View of each users’ current CLA Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each CLA Module for each user reported
• Ability to export a consolidated report into an Excel spreadsheet

• Displays a list of distinct machines within the Active Directory
• Displays the last User that logged onto each machine
• View of each machines’ current CLA Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each CLA Module for each machine reported
• Ability to export a consolidated report into an Excel spreadsheet

• Ability to pull a report summarising the content that has been loaded on CLA during a specified time period
• Ability to specify the date range and the required modules to report on
• Ability to export the report to Excel if required

• Enables you to troubleshoot any User / Machine or IP Address within your organisation from a central location in the CLA Admin Console
• Provides details such as “Last Sync Date”, whether or not the user is targeted and which groups the user is a member of
• Provides the required information for you to be able to log a call with the correct instruction or required action for IT to resolve the issue or at least a good starting point

• This needs to be set up to deploy the CLA Agent (.msi) to all end-users in the organisation
• This is required to be part of an ongoing, automated process that ensures that all new and replacement devices are installed with CLA
• This agent is required to be running successful on each end-user’s device to enable them to receive content that is being pushed out by the Administrators

• Covers what to look for when a CLA Agent is not receiving the content intended for it
• Once the issue has been identified, how to resolve the issue