• Single Icon
  • 80 x 40 pixels
  • Bitmat Format (.bmp)
• Double Icon
  • 80 x 80 pixels pixels
  • Bitmat Format (.bmp)
• Learn how to upload and change your Ticker Icon within the CLA Admin Console

Video – coming soon

• Content exists in the Staging Environment during setup and testing phase
• Users / Machines are pre-defined to receive content in the testing environment if targeted
• Content exists in the Live Environment once you have decided to promote the content
• Live Users will not see content until it is “Promoted to Live”

• Users / Machines are pre-defined to receive content in the testing environment if targeted
• The testing environment is called the Staging Environment
• Learn how to define a User or a Machine as a Staging User or Staging Machine

• Every item of content within CLA is targetable
• You are able to segregate targeting on content at Group, User or Machine level
• The targeting within CLA interfaces daily with your Active Directory which is maintained internally by your IT Department and updates the target screen within CLA
• The target screen works the same everywhere within the CLA Admin Console

• Add a new Category to the Content Library
• Add the Name and Description of the New Category
• Define the default targeting for the Category

• Import Images, Videos, Flash Files and URL’s into the Category that you created before
• Define the Default Duration for the content
• Add the “lifespan” of the content by updating the Effective From and Effective To dates

• Remove content if you do not require it to appear in the Content Library anymore
• Content will be Deleted if it has never been used in an active sequence before or in the future
• Content will be Archived if it has been used in an active sequence before or is scheduled to display in the future

• Learn how to stop content from showing / remove the item from the saved Screensaver Sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

• Learn how to stop content from showing / remove the image from the saved Desktop sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

• Add user specific information to a CLA Desktop image (e.g. IP Address, Username, Machine Name, etc.)
• Define the font type, font size, font colour and position on the Desktop to display the requested information
• Desktop Information is also targetable, so not all departments / users need to display this

• Create a new Ticker Tape within CLA using the Ticker Wizard
• The Ticker Wizard consists of 6 steps that you are required to work your way through
• Promote the Ticker to Live

• Before approving and promoting a ticker to live, preview it first to confirm correctness
• After a Ticker has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Ticker

• Amend one or more of the steps in a ticker after you have created it
• After a Ticker has been Promoted to Live the text can no longer be amended

• Refer to this video if you would like to learn how to stop a ticker that is showing already or set up to begin in the future
• There are 2 methods described in this video

• Learn how to duplicate an existing ticker
• You need not start the setup of each ticker from scratch if elements of it are the same as an existing ticker

• Follow the 11 step wizard to create a new Popup
• Promote the popup to live

• Once you have created the Popup you need to be able to preview it to test the functionality of the link as well as approve the visual aspects
• Learn how to preview a Popup in this video

• Once you have previewed the Popup and see that there are changes that need to be made, you will need to amend it
• Learn how to amend an existing Popup in this video

• If a Popup has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Popup (preferred) or delete the Popup – this video covers both methods

• Learn how to duplicate a Popup that was created previously
• This will help you save time as you don’t need to create the Popup from scratch and will also ensure that the Popup settings are replicated accurately

• Once the “Shell of the Survey” has been set up (shown in the video above) the questions need to be added to the Survey
• Each question is added using the same “Add New Question” window as explained in this video

• In this video, learn how to set up dependencies, Scoring and Calendar items on questions
• Dependencies: Used to navigate through a Survey based on the previous answers given
• Scoring: Used to Mark and Assess users, this functionality can also be used to train end-users
• Calendar Items: Allow you to put entries into a persons’ Outlook calendar

• If the Popup is your chosen delivery method for your Survey, this step is CRUCIAL
• The Survey relies on the linked Popup being correct for the Survey to be delivered successfully
• Watch this video to follow the process step-by-step to ensure the linking is done correctly

• Once the Survey has been promoted to live, no changes can be made to the survey except for date/time, targeting and snooze options
• Previewing a Survey is thus critically important in case change are required

• Once the Survey has been promoted to live, no changes can be made to the survey except for date/time, targeting and snooze options
• Learn how to make changes to the “Shell of the Survey”
• Learn how to make changes to a Question within a Survey
• Learn how to make changes to a Popup that delivers a Survey

• The Survey is delivered by Popup so both the Popup and Survey have to be promoted to live
• This video takes you through the steps of ensuring that both are promoted correctly

• If a Survey has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Survey (preferred) or delete the Survey – this video covers both methods

• Learn how to duplicate a Survey that was created previously
• This will help you save time as you don’t need to create the Survey from scratch and will also ensure that the Survey settings are replicated accurately

• View a summary of overall participation
• Report on the action taken by each user (e.g. snooze, dismiss, click, etc.)
• Ability to export a consolidated report into an Excel spreadsheet

Video – coming soon

• View a summary of overall participation
• Report on the action taken by each user (e.g. click on the hyperlink, dismiss, etc.)
• Ability to export a consolidated report into an Excel spreadsheet

Video – coming soon

• Displays a list of distinct user accounts within the Active Directory
• Displays the last Machine that each user logged onto
• View of each users’ current CLA Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each CLA Module for each user reported
• Ability to export a consolidated report into an Excel spreadsheet

Video – coming soon

• Displays a list of distinct machines within the Active Directory
• Displays the last User that logged onto each machine
• View of each machines’ current CLA Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each CLA Module for each machine reported
• Ability to export a consolidated report into an Excel spreadsheet

Video – coming soon

• Ability to pull a report summarising the content that has been loaded on CLA during a specified time period
• Ability to specify the date range and the required modules to report on
• Ability to export the report to Excel if required

Video – coming soon

• Enables you to troubleshoot any user / machine or IP Address within your organisation from a central location in the CLA Admin Console
• Provides details such as “Last Sync Date”, whether or not the user is targeted and which groups the user is a member of
• Provides the required information for you to be able to log a call with the correct instruction or required action for IT to resolve the issue or at least a good starting point

Video – coming soon

• This needs to be set up to deploy the CLA Agent (.msi) to all end-users in the organisation
• This is required to be part of an ongoing, automated process that ensures that all new and replacement devices are installed with CLA
• This agent is required to be running successfully on each end-users’ device to enable them to receive content that is being pushed out by the Administrators

• Covers what to look for when a CLA Agent is not receiving the content intended for it
• Once the issue has been identified, how to resolve the issue