Software FAQ's
Frequently Asked Questions (FAQs) – Got a question about our communications software? We’re here to answer! If you don’t see your questions here in the software FAQs, get in touch.
These Corporate Voice FAQs answer the most asked questions. But you can check out the Corporate Voice Platform YouTube channel or download our digital brochure here.
How far in advance can content be sequenced?
Content can be sequenced as far into the future as your license extends. If you opt for the annual licensing option on our company communications software, you would be able to sequence your internal content a year into the future.
Is there a limit to the number of items (such as Screensavers / Desktops) that can be loaded?
There is no limit to the “amount” of content that you can load. You are able to load as many screensaver images as you like, as many popups as you feel are necessary and surveys can have as many questions as you wish. It is this ‘no cap’ policy that makes us a hit with all our clients.
Can multiple people load content or is there only one administrator?
Multiple administrators are allowed and they have visibility of each others’ content. Certain limitations can be put on administrators internally (e.g. an administrator could be allowed to load screensavers but not have rights to save popups).
Can the Admin Software be accessed offsite?
Yes, provided the administrator is able to connect to the network via 3G, VPN, etc.
Is training provided and included in the quotation?
Upon implementation, a full 4 hour instructor lead training session will be provided. Thereafter, we conduct several training sessions each month at our premises. Administrators are welcome to attend as many of these sessions as they feel they require. These are provided at no additional cost and are well equipped to answer software FAQs that arise later on, after actual use.
How is bandwidth affected with Corporate Voice and how resource intensive is it?
The Corporate Voice platform has been designed to be “bandwidth-friendly”, and it achieves this by creating a query queue which limits the number of concurrent connections to the Corporate Voice database where the content is stored. All PCs are configured to do a SYNC every 15-20 minutes, and since the timers are not in tandem, the SYNC requests are also staggered across the users.
Is it necessary for a “client” to run on each user machine?
This is one of the most common FAQs. A client does need to be installed on each PC or laptop – it is this software that is responsible for communicating with the Corporate Voice database, and also for presenting the content on each user’s screen.
How is the “client” installed on each user machine?
The Corporate Voice architecture team will provide your support engineers with an installer of the Corporate Voice client. This installer needs to be run on all PCs. It can be automated by way of Active Directory GPO, SCCM, or other deployment tools.
How much does it cost?
Corporate Voice licensing is on a sliding scale … the more licenses you require, the less each license costs. Corporate Voice is also modular, so you are not required to pay for ALL modules if you do not need them all. For a formal costing proposal, please ask your sales executive to assist with this.