Training Videos

• Learn how to stop content from showing / remove the item from the saved Screensaver Sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

• Promote the changes to Live to ensure that your audience stops seeing the item

• Add user specific information to a Corporate Voice Desktop image (e.g. IP Address, Username, Machine Name, etc.)
• Define the font type, font size, font colour and position on the Desktop to display the requested information
• Desktop information is also targetable, so not all departments / users need to display this

• Supported Image formats: *.JPG, *.PNG

It is recommended that all Lockscreen content is designed as follows:

• Static images to be designed with the following resolution: 1920×1080
• The aspect ratio is recommended to be 16:9

• Add Images to, or remove images from, a sequence month
• Modify the order of items, the display dates, the display times and targeting for the scheduled items to define the Lockscreen Sequence
• Preview and Promote the sequence to live once approved

• Learn how to stop content from showing / remove the image from the saved Lockscreen sequence
• Promote the changes to Live to ensure that your audience stops seeing the item

• Create a new Ticker Tape within Corporate Voice using the Ticker Wizard
• The Ticker Wizard consists of 6 steps that you are required to work your way through
• Promote the Ticker to Live

• Before approving and promoting a ticker to live, preview it first to confirm correctness
• After a Ticker has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Ticker

• Amend one or more of the steps in a Ticker after you have created it
• After a Ticker has been Promoted to Live the text can no longer be amended

• Refer to this video if you would like to learn how to stop a ticker that is showing already or set up to begin in the future
• There are 2 methods described in this video

• Learn how to duplicate an existing ticker
• You need not start the setup of each ticker from scratch if elements of it are the same as an existing ticker

• Follow the 12 step wizard to create a new Popup
• Promote the popup to live

• Policy / document acknowledgement and acceptance is achievable with this Popup link type
• Learn how to use the Policy Acknowledgement feature in Corporate Voice by using the Policy Link Type in the Popup module

• Once you have created the Popup you need to be able to preview it to test the functionality of the link as well as approve the visual aspects
• Learn how to preview a Popup in this video

• Once you have previewed the Popup and see that there are changes that need to be made, you will need to amend it
• Learn how to amend an existing Popup in this video
• After a Popup has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Popup

• If a Popup has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Popup (preferred) or delete the Popup  – this video covers both methods

• Learn how to duplicate a Popup that was created previously
• This will help you save time as you don’t need to create the Popup from scratch and will also ensure that the Popup settings are replicated accurately

• Once the “Shell of the Survey” has been set up (shown in the video above) the questions need to be added to the Survey
• Each question is added using the same “Add New Question” window as explained in this video

• In this video, learn how to set up Dependencies, Scoring and Calendar items on questions
• Dependencies: Used to navigate through a Survey based on the previous answers given
• Scoring: Used to Mark and Access users, this functionality can also be used to train end-users
• Calendar Items: Allows you to put entries into a persons’ Outlook calendar

• If the Popup is your chosen delivery method for your Survey, this step is CRUCIAL
• The Survey relies on the linked Popup being correct for the Survey to be delivered successfully
• Watch this video to follow the process step-by-step to ensure the linking is done correctly

• Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options
• Previewing a Survey is thus critically important in case changes are required

• Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options
• Learn how to make changes to the “Shell of the Survey”
• Learn how to make changes to a Question within a Survey
• Learn how to make changes to a Popup that delivers a Survey

• The Survey is delivered by Popup so both the Popup and Survey have to be promoted to live
• This video takes you through the steps of ensuring that both are promoted correctly

• If a Survey has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how
• You are able to either expire the Survey (preferred) or delete the Survey – this video covers both methods

• Learn how to duplicate a Survey that was created previously
• This will help you save time as you don’t need to create the Survey from scratch and will also ensure that the Survey settings are replicated accurately

• View a summary of overall participation
• Report on the action taken by each user (e.g. snooze, dismiss, click, etc.)
• Ability to export a consolidated report into an Excel spreadsheet
• Covers the Standard Corporate Voice report and the Raw Data Report

• View a summary of overall participation
• Report on the action taken by each user (i.e. click on the hyperlink)
• Ability to export a consolidated report into an Excel spreadsheet

• View a summary of overall participation
• Report on the response given by each user as well as the users that did not respond
• Ability to export a consolidated report into an Excel spreadsheet
• Covers the Standard Corporate Voice report and the Raw Data Report

• Displays a list of distinct user accounts within the Active Directory
• Displays the last Machine that each user logged onto
• View of each users’ current Corporate Voice Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each Corporate Voice Module for each user reported
• Ability to export a consolidated report into an Excel spreadsheet

• Displays a list of distinct machines within the Active Directory
• Displays the last User that logged onto each machine
• View of each machines’ current Corporate Voice Status within your environment (i.e. Active, Inactive, Not Installed)
• Last receipt date for each Corporate Voice Module for each machine reported
• Ability to export a consolidated report into an Excel spreadsheet

• Ability to pull a report summarising the content that has been loaded on Corporate Voice during a specified time period
• Ability to specify the date range and the required modules to report on
• Ability to export the report to Excel if required

• Enables you to troubleshoot any User / Machine or IP Address within your organisation from a central location in the Corporate Voice Admin Console
• Provides details such as “Last Sync Date”, whether or not the user is targeted and which groups the user is a member of
• Provides the required information for you to be able to log a call with the correct instruction or required action for IT to resolve the issue or at least a good starting point

• This needs to be set up to deploy the Corporate Voice Agent (.msi) to all end-users in the organisation
• This is required to be part of an ongoing, automated process that ensures that all new and replacement devices are installed with Corporate Voice
• This agent is required to be running successful on each end-user’s device to enable them to receive content that is being pushed out by the Administrators

• Covers what to look for when a Corporate Voice Agent is not receiving the content intended for it
• Once the issue has been identified, how to resolve the issue