--- title: "Training Videos" url: "https://corporatevoice.co.za/corporate-voice-training-videos/" description: "Start here: Corporate Voice Training Videos that help you learn our Innovative Modules Toolkit for better corporate communication." dateModified: "2025-01-31T17:19:16+00:00" --- # Training Videos # Training Videos Corporate Voice Training Videos for our Innovative Modules Toolkit ### Getting Started with Corporate Voice Training Videos Corporate Voice is a software that’s super easy to learn and master. And we have made the learning easier by giving step-by-step tutorials in the training videos below. More video trainings can be found on our [YouTube channel](https://www.youtube.com/@CorporateVoicePlatform) and for any queries, your key account manager is just an email away. If you need further assistance, you can call us on 086100252, or email us on support@corporatevoice.co.za ##### Loading / Adding Custom Popup and Survey Skins into Corporate Voice **Popup Skin** - 314 x 188 pixels - Bitmat Format (.bmp) **Survey Skin** - 485 x 600 pixels - Bitmat Format (.bmp) Learn how to upload a Custom Skin into Corporate Voice for use within the Popup and Survey Setup Wizards with this Corporate Voice Training Video. ##### Loading / Adding Custom Ticker Icons into Corporate Voice **Single Icon** - 80 x 40 pixels - Bitmat Format (.bmp) **Double Icon** - 80 x 80 pixels pixels - Bitmat Format (.bmp) Learn how to upload and change your Ticker Icon within the Corporate Voice Admin Console. ##### Loading / Adding Offline Desktop Supported format is limited to static images only. - Supported Image formats: *.JPG, *.PNG It is recommended that all desktop content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 Learn how to load an Offline Desktop into the Corporate Voice Skins Library to display between active Desktop campaigns. ##### Loading / Adding Offline Lockscreen Supported format is limited to static images only. - Supported Image formats: *.JPG, *.PNG It is recommended that all desktop content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 Learn how to load an offline Lockscreen into the Corporate Voice Skins Library to display between active Lockscreen campaigns. ##### Loading / Adding Offline Screensaver Supported formats include static images, video files, animated GIF files and web URL’s. - Supported Image formats: *.JPG, *.PNG and *.GIF - Supported Video formats: *.MP4 and *.WMV It is recommended that all screensaver content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 Learn how to load an offline Screensaver into the Corporate Voice Skins Library to display between active Screensaver campaigns. ##### Staging / Live Explained - Content exists in the Staging Environment during setup and testing phase - Users / Machines are pre-defined to receive content in the testing environment if targeted - Content exists in the Live Environment once you have decided to promote the content Live Users will not see content until it is “Promoted to Live” ##### Adding / Deleting Staging Users - Users / Machines are pre-defined to receive content in the testing environment if targeted - The testing environment is called the Staging Environment - Learn how to define a User or a Machine as a Staging User or Staging Machine ##### Targeting Explained - Every item of content within Corporate Voice is targetable - You are able to segregate targeting on content at Group, User or Machine level - The targeting within Corporate Voice interfaces daily with your Active Directory which is maintained internally by your IT Department and updates the target screen within Corporate Voice - The target screen works the same everywhere within the Corporate Voice Admin Console ### Corporate Voice Content Library ##### Managing the Content Library - Full Tutorial - Learn how to add a new category to the Content Library - Learn how to add content to an Existing Category - Learn how to delete / archive content in a Category ##### Adding a New Category to the Content Library - Add a new Category to the Content Library - Add the Name and Description of the New Category - Define the default targeting for the Category ##### Adding Content to an Existing Category - Import Images, Videos, Gif Files and URL’s into the Category that you created before - Define the Default Duration for the content - Add the “lifespan” of the content by updating the Effective From and Effective To dates ##### Deleting / Archiving Content from a Category - Remove content if you do not require it to appear in the Content Library anymore - Content will be Deleted if it has never been used in an active sequence before or in the future - Content will be Archived if it has been used in an active sequence before or is scheduled to display in the future ### Screensavers ##### Setting up and modifying a Screensaver Sequence Supported formats include static images, video files, animated GIF files and web URL’s. - Supported Image formats: *.JPG, *.PNG and *.GIF - Supported Video formats: *.MP4 and *.WMV It is recommended that all screensaver content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 - Add content to, or remove content from, a sequence month - Modifying the order of items, the duration, the display dates, the display times and targeting for the scheduled items to define the Screensaver Sequence - Preview and Promote the sequence to live once approved ##### Stopping a Screensaver Item or Sequence - Learn how to stop content from showing / remove the item from the saved Screensaver Sequence - Promote the changes to Live to ensure that your audience stops seeing the item ### Desktop Wallpaper ##### Setting up and modifying a Desktop Sequence Supported format is limited to static images only. - Supported Image formats: *.JPG, *.PNG It is recommended that all desktop content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 - Add Images to, or remove images from, a sequence month - Modify the order of items, the display dates, the display times and targeting for the scheduled items to define the Desktop Sequence - Preview and Promote the sequence to live once approved ##### Stopping a Desktop Item or Sequence Learn how to stop content from showing / remove the image from the saved Desktop sequence - Promote the changes to Live to ensure that your audience stops seeing the item ##### Adding Desktop Information to a Corporate Voice Desktop - Add user specific information to a Corporate Voice Desktop image (e.g. IP Address, Username, Machine Name, etc.) - Define the font type, font size, font colour and position on the Desktop to display the requested information - Desktop information is also targetable, so not all departments / users need to display this ### Lockscreen ##### Managing Lockscreen - Full Tutorial Supported format is limited to static images only. - Supported Image formats: *.JPG, *.PNG It is recommended that all Lockscreen content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 - Add Images to, or remove images from, a sequence month - Modify the order of items, the display dates, the display times and targeting for the scheduled items to define the Lockscreen Sequence - Preview and Promote the sequence to live once approved ##### Setting up and Modifying a Lockscreen Sequence Supported format is limited to static images only. - Supported Image formats: *.JPG, *.PNG It is recommended that all Lockscreen content is designed as follows: - Static images to be designed with the following resolution: 1920×1080 - The aspect ratio is recommended to be 16:9 - Add Images to, or remove images from, a sequence month - Modify the order of items, the display dates, the display times and targeting for the scheduled items to define the Lockscreen Sequence - Preview and Promote the sequence to live once approved ##### Stopping a Lockscreen Item or Sequence - Learn how to stop content from showing / remove the image from the saved Lockscreen sequence - Promote the changes to Live to ensure that your audience stops seeing the item ### Ticker ##### Managing Tickers – Full Tutorial - Create a new Ticker Tape within Corporate Voice using the Ticker Wizard - Preview the Ticker and then amend any of the steps if necessary - Promote the Ticker to Live once approved - Stopping a Ticker from showing ##### Setting up a Ticker and promoting it to Live - Create a new Ticker Tape within Corporate Voice using the Ticker Wizard - The Ticker Wizard consists of 6 steps that you are required to work your way through - Promote the Ticker to Live ##### Previewing a Ticker - Before approving and promoting a ticker to live, preview it first to confirm correctness - After a Ticker has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Ticker ##### Adjusting or Amending an Existing Ticker - Amend one or more of the steps in a Ticker after you have created it - After a Ticker has been Promoted to Live the text can no longer be amended ##### Stopping a Ticker from Showing - Refer to this video if you would like to learn how to stop a ticker that is showing already or set up to begin in the future - There are 2 methods described in this video ##### Duplicating a Ticker - Learn how to duplicate an existing ticker - You need not start the setup of each ticker from scratch if elements of it are the same as an existing ticker ### Popup ##### Managing Popups - Full Tutorial - This video covers the Popup module in full - Learn how to create, amend and promote the Popup to Live - Learn how to preview a Popup for testing purposes - Learn how to stop a Popup that is running already - Learn how to duplicate an existing Popup for re-use ##### Setting up a Popup and promoting it to Live - Follow the 12 step wizard to create a new Popup - Promote the popup to live ##### Setting up a Policy Linked Popup - Policy / document acknowledgement and acceptance is achievable with this Popup link type - Learn how to use the Policy Acknowledgement feature in Corporate Voice by using the Policy Link Type in the Popup module ##### Previewing a Popup - Once you have created the Popup you need to be able to preview it to test the functionality of the link as well as approve the visual aspects - Learn how to preview a Popup in this video ##### Adjusting or Amending an Existing Popup - Once you have previewed the Popup and see that there are changes that need to be made, you will need to amend it - Learn how to amend an existing Popup in this video - After a Popup has been Promoted to Live the text can no longer be amended so ensure that you check and approve the content prior to promoting the Popup ##### Stopping a Popup from Showing - If a Popup has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how - You are able to either expire the Popup (preferred) or delete the Popup – this video covers both methods ##### Duplicating a Popup - Learn how to duplicate a Popup that was created previously - This will help you save time as you don’t need to create the Popup from scratch and will also ensure that the Popup settings are replicated accurately ### Survey ##### Setting up the Shell of the Survey - The “Shell of the Survey” is where you set up the Introduction, Conclusion, Date Range, etc. - All aspects of the Survey are defined in this step, apart from adding the questions themselves - Follow a simple 11 step wizard to set this up ##### Adding Questions to a Survey - Once the “Shell of the Survey” has been set up (shown in the video above) the questions need to be added to the Survey - Each question is added using the same “Add New Question” window as explained in this video ##### Creating Dependencies, Scoring and Calendar Items on a question in a Survey - In this video, learn how to set up Dependencies, Scoring and Calendar items on questions - Dependencies: Used to navigate through a Survey based on the previous answers given - Scoring: Used to Mark and Access users, this functionality can also be used to train end-users - Calendar Items: Allows you to put entries into a persons’ Outlook calendar ##### Linking a Survey to a Popup for Delivery - If the Popup is your chosen delivery method for your Survey, this step is CRUCIAL - The Survey relies on the linked Popup being correct for the Survey to be delivered successfully - Watch this video to follow the process step-by-step to ensure the linking is done correctly ##### Previewing a Survey - Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options - Previewing a Survey is thus critically important in case changes are required ##### Adjusting or Amending an Existing Survey - Once the Survey has been promoted to live, no changes can be made to the Survey except for date / time, targeting and snooze options - Learn how to make changes to the “Shell of the Survey” - Learn how to make changes to a Question within a Survey - Learn how to make changes to a Popup that delivers a Survey ##### Promoting a Survey to Live - The Survey is delivered by Popup so both the Popup and Survey have to be promoted to live - This video takes you through the steps of ensuring that both are promoted correctly ##### Stopping a Survey from Showing - If a Survey has begun displaying already and you would like to stop it from showing to further people, watch this video to learn how - You are able to either expire the Survey (preferred) or delete the Survey – this video covers both methods ##### Duplicating a Survey - Learn how to duplicate a Survey that was created previously - This will help you save time as you don’t need to create the Survey from scratch and will also ensure that the Survey settings are replicated accurately ### Training Videos for Reporting in Corporate Voice ##### Survey Report - View a summary of overall completion as well as the responses per question - Ability to export a consolidated [survey](https://corporatevoice.co.za/corporate-survey/) report into an Excel spreadsheet - Covers the Standard Corporate Voice report, the Raw Data Report as well as the Transposed report ##### Popup Report - View a summary of overall participation - Report on the action taken by each user (e.g. snooze, dismiss, click, etc.) - Ability to export a consolidated report into an Excel spreadsheet - Covers the Standard Corporate Voice report and the Raw Data Report ##### Ticker Report - View a summary of overall participation - Report on the action taken by each user (i.e. click on the hyperlink) - Ability to export a consolidated report into an Excel spreadsheet ##### Policy Report - View a summary of overall participation - Report on the response given by each user as well as the users that did not respond - Ability to export a consolidated report into an Excel spreadsheet - Covers the Standard Corporate Voice report and the Raw Data Report ##### Active Users Report - Displays a list of distinct user accounts within the Active Directory - Displays the last Machine that each user logged onto - View of each users’ current Corporate Voice Status within your environment (i.e. Active, Inactive, Not Installed) - Last receipt date for each Corporate Voice Module for each user reported - Ability to export a consolidated report into an Excel spreadsheet ##### Active Machines Report - Displays a list of distinct machines within the Active Directory - Displays the last User that logged onto each machine - View of each machines’ current Corporate Voice Status within your environment (i.e. Active, Inactive, Not Installed) - Last receipt date for each Corporate Voice Module for each machine reported - Ability to export a consolidated report into an Excel spreadsheet ##### Campaign Dispatch Listing Report - Ability to pull a report summarising the content that has been loaded on Corporate Voice during a specified time period - Ability to specify the date range and the required modules to report on - Ability to export the report to Excel if required ##### Troubleshooting Report - Enables you to troubleshoot any User / Machine or IP Address within your organisation from a central location in the Corporate Voice Admin Console - Provides details such as “Last Sync Date”, whether or not the user is targeted and which groups the user is a member of - Provides the required information for you to be able to log a call with the correct instruction or required action for IT to resolve the issue or at least a good starting point ### Technical Training Videos ##### Installing the Corporate Voice Admin Console - Follow the step-by-step instruction to install the Corporate Voice Admin Console - This is a manual installation - This is required only for the Administrators who will be responsible for uploading and pushing out the content to the end-users ##### Installing the Corporate Voice Agent - This needs to be set up to deploy the Corporate Voice Agent (.msi) to all end-users in the organisation - This is required to be part of an ongoing, automated process that ensures that all new and replacement devices are installed with Corporate Voice - This agent is required to be running successful on each end-user’s device to enable them to receive content that is being pushed out by the Administrators ##### Troubleshooting the Corporate Voice Agent - Covers what to look for when a Corporate Voice Agent is not receiving the content intended for it - Once the issue has been identified, how to resolve the issue [More Training Videos](https://www.youtube.com/@CorporateVoicePlatform)